The following terms and conditions do not affect your statutory rights;
How to order
You can order products displayed on this website by either:
(1) by telephoning us +44(0)1539-443343
(2) or by placing your order on our website.
TOGS FOR DOGS.NET LIMITED
YEW TREE COTTAGE
CUMBRIA LA23 1JT
Company No. 04333179
Our prices are shown on our web site. We try to make sure that the prices on our website are accurate and in the unlikely event that an incorrect price is shown, we reserve the right not to fulfil orders at that price. We will need to validate the price for overseas orders before we process your order. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money that you have paid. If your delivery address is outside the UK and you order by telephone or post please contact us for details of the postage/shipping cost.
You can pay by credit card Visa /MasterCard. Prices displayed on our web site are in UK Pounds Sterling. Your credit card supplier will determine the exact exchange rate for foreign currency at the time the order is processed.
We can deliver goods to anywhere in the world and normally aim to ship goods to U.K destinations within 10 working days of receiving your order. However, in the event of an item not manufactured by us being out of stock you will be notified within 48 hours after we receive your order.
For products excluding Made to Measure Coats and Sweaters we believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. You can return your order in its original unused, in pristine condition for a refund to the value of the product.
Togs for Dogs.net Ltd, Yew Tree Cottage, Near Orrest, Windermere, Cumbria LA23 1JT U.K. within 14 days of the date on which you received it. You will be responsible for the return costs and the safe return of the items. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.
For Made to Measure Coats and Sweaters
If in the unlikely event caused by you incorrectly measuring your dog thereby leading to a badly fitting dog coat, please contact us to discuss in the first instance. If it is possible for us to alter your coat we will do so at a cost of 50% of the original price of the coat.
For all Items
If you return an item to us, which is faulty, which you did not order, or for any other reason, which is our fault, we will also pay you the cost of the return postage. If this happens, please telephone or e-mail us first and we will let you know how you should send the item to us. All refunds will be paid within 14 days of cancellation of order.
At Togs for Dogs we take great care to maintain privacy so that our customers have peace of mind in that knowledge. We do not release customer information for marketing purposes to any other company.