Mainland UK Orders
I aim to hold stocks of items for sale on this website and try to send out orders on the day the order is received if received before 1pm or the next working day. Made to Measure Coat delivery is approximately 4 days for UK delivery but this may vary depending on the time of year and the weather. Any delay beyond 4 days for your coat delivery and you will be notified.
- Made to Measure Coats are despatched via Royal Mail 1st Class Signed For
- Collars, Leads, Harnesses etc - Royal Mail 1st Class
- Beds and Larger Items – Royal Mail Tracked 1st Class or a Courier Company
UK Remote Area Delivery Zones - Highlands & Islands, Northern Ireland and Channel IslandsUnfortunately there are instances where courier companies charge an additional fee for deliveries to UK addresses in areas that they classify as remote, such as the UK Highlands & Islands, the Channel Islands and Northern Ireland. I will advise you by email before your order is fulfilled regarding an additional shipping fee if there will be a surcharge to pay
- For delivery outside the UK my website will not apply a shipping charge to your order and you will be shown the following to select as your shipping option:
“!!! Shipping to be quoted & invoiced separately !!! Shown here as "£0.00" but an itemised shipping invoice will be sent to you separately for payment.”
If you continue and complete checkout, you will pay for the goods ordered only and shipping will not be charged on your order. When I receive your order I will contact you by email with a confirmed shipping quote and an electronic invoice for the shipping charge will be sent to you.
If you wish to go ahead with the order simply settle the shipping invoice and once I receive the payment I will acknowledge that I am processing your order and dispatch your goods. If you decide not to go ahead with the order just let me know and I will cancel and refund your order in line with my Refunds Policy which is available on my Returns & Refunds page
If you prefer to have a confirmed shipping quote before you place your order. Please email firstname.lastname@example.org with the details of the goods you wish to order (including product name, size and quantity), and your delivery address.Duties & Local taxes
The customer is responsible for any duties and/or taxes at the point of entry into the destination country.