Returns, Exchanges & Refunds

Stock Items

I believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. I aim to keep the process as simple as possible. You can return your order (Stock items) in their original condition within 14 days after you have received the item and you will be responsible for the return costs. Your refund  for the product will be issued to you within 14 days of receipt of the item.

You will be responsible for the item or items until they reach us. For your own protection, I suggest you use a secure delivery method which requires a signature upon delivery and please enclose your name and address.

Exchanging a Stock item - please contact us in the first instance: helen@togsfordogs.net

You will be responsible for the return postage, please include clear instructions as to the size you require for the replacement. Once your item is received we will email you an invoice for the new item if there is a difference in price, and it will include return postage to you.  Once paid the new item will be sent to you.

Bespoke, Made to Measure Items

Made to Measure and Personalised items are non returnable, however, in the unlikely event a mistake in measuring your dog leads to a badly fitting coat, please contact me to discuss and send at least two clear photos, side view to togsfordogs@btinternet.com. I want you and your dog to be happy with your purchase and will help to resolve the issue.