Returns, Exchanges & Refunds

Stock Items

I believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. I aim to keep the process as simple as possible. You can return your order (Stock items) in their original condition within 14 days after you have received the item. Your refund will be issued to you within 14 days of receipt of the item.

You will be responsible for the item or items until they reach us. For your own protection, I suggest you use a secure delivery method which requires a signature upon delivery.

Bespoke, Made to Measure Items

Made to Measure and Personalised items are non returnable, however, in the unlikely event a mistake in measuring your dog leads to a badly fitting coat, please contact me to discuss and send at least two clear photos, side view to I want you and your dog to be happy with your purchase and will help to resolve the issue.