Terms & Conditions
Making a purchase is a simple process. Browse my store and add any items that you wish to buy into your shopping basket.
Made to Measure Coats require accurate measurements, please ensure you read How to Measure your Dog before filling in your measurements. Accurate measurements ensure a perfect fit. If you are unsure about where to measure from and to please call Helen on +(44) 01539 443343 who will happily talk you through the easiest way to measure your dog. After you have finished your selection, click the Checkout button and you will be asked for a few details that I need to be able to complete the order.
I accept most major credit and debit cards for payment. All items are charged for at the time of ordering. My shopping cart is hosted on a secure server with 256-bit encryption by Shopify (www.shopify.com), a specialist online shopping platform. All of my web pages, content, credit card, and transaction information is protected by the same level of security used by banks.
Togs For Dogs is Payment Card Industry Data Security Standard (PCI DSS) compliant.
Should any item be out of stock you will be notified within 24 hours.
If you prefer not to place your order online, or if you are having any problems placing your order online please call +44(0) 1539 443343.
If you have made a mistake in your order and are unable correct it in the shopping basket, please call +(44)01539 443343 or email, firstname.lastname@example.org and I will correct the mistake.
You will receive a confirmation of your order to indicate that I have received your order.
Prices displayed on the website are correct but maybe subject to change and I reserve the right to correct a price in the case where a mistake has been made. I will always contact you first to ensure that the price is acceptable. All prices are subject to alteration without prior notice.
I aim to hold stocks of items for sale on this website and try to send out orders on the day the order is received or the next working day. Made to Measure Coat delivery is approximately 4 days for UK delivery but this may vary depending on the time of year and the weather. Overseas orders will take longer due to International Shipping. Any delay beyond 4 days for your coat delivery and you will be notified.
I believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. I aim to keep the process as simple as possible. You can return your order (Stock items) in their original condition within 14 days after you have received the item. Your refund will be issued to you within 14 days of receipt of the item.
You will be responsible for the item or items until they reach us. For your own protection, I suggest you use a secure delivery method which requires a signature upon delivery.
Made to Measure items are non returnable, however, in the unlikely event a mistake in measuring your dog leads to a badly fitting coat, please contact me to discuss and send at least two clear photos, side view to email@example.com I want you and your dog to be happy with your purchase and will help to resolve the issue.
UK Mainland Shipping Services
- Made to Measure Coats are despatched via Royal mail 1st Class Signed For Post - £5.75
- Collars, Leads, Harnesses etc - Royal Mail 1st Class - £4.75
- Beds and Larger Items – Royal Mail Tracked 1st Class - £5.75
- Special Delviery services are also offered
UK Remote Area Delivery Zones - Highlands & Islands, Northern Ireland and Channel Islands
Unfortunately there are instances where courier companies charge an additional fee for deliveries to UK addresses in areas that they classify as remote, such as the UK Highlands & Islands, the Channel Islands and Northern Ireland. I will advise you by email before your order is fulfilled regarding an additional shipping fee if there is a surcharge to pay.